Director of Product
Ownwell
Company Background:
Ownwell helps property owners reduce the costs of owning real estate. Our proprietary software automatically identifies property owners that are overpaying on real estate expenses. We then manage the end-to-end process of reducing bills through tax appeals, exemptions, and corrections.
Over $40 billion is overpaid in property taxes every year, and inaccurate tax assessments disproportionately affect people of color, immigrants, as well as low-income communities.
Ownwell is well-funded and venture-backed by some of the best investors in the world. Our customer base has grown by more than 1000% year-over-year with exceptional feedback demonstrating clear product market fit. We are looking for driven and passionate team members who thrive in a collaborative, positive culture where we all win together. If this sounds like the place for you, come help us change the way everyday homeowners manage their real estate across the country.
Our Culture
People are our superpower! Centered in everything we do is a true sense of team. We listen and we learn from each other. We are on this rocketship together and embrace a fast-paced, truly collaborative environment. We are here to win as a team and as a company.
We’ve brought together General Appraisers, Certified Public Accountants, Property Tax Consultants, Data scientists, PhDs, best-in-class customer support representatives, and more to deliver top results for our customers.
Our core values are our guiding principles in everything we do
- Customer Obsession
- Take Ownership
- Do The Right Thing
- Go Far Together
- Accelerate Innovation
Meet The Product Team
Our entrepreneurial Product and Design team is comprised of 2 Product Managers, 2 UX Designers, and cross functional product partners in marketing, operations, and engineering of course.
We are expanding our customer experience to include several new products and business models within the Ownwell home management platform. If you derive a sense of satisfaction from building great products to help an eager user base of hundreds of thousands of homeowners, this role will resonate with you.
In this role, you'll report directly to the CEO, Colton Pace.
The Role:
We are looking for a scrappy yet seasoned customer-facing product leader to pioneer our product expansion. You will be responsible for managing the product team and the consumer roadmap. You will partner with leadership on strategy, technical capability, customer insights, market analysis, competitive analysis, and policy regulations.
The ideal candidate will be able to accelerate growth for current products and discover product market fit with the next generation of offerings Ownwell will provide. You will need to exude unrelenting passion for our customer experience with an entrepreneurial spirit and skillset.
Responsibilities:
Product Strategy & Execution
- Push an innovation agenda and engage the wider organization to embrace a growth mindset.
- Execute and improve upon our product delivery process from discovery to planning to deployment.
- Write technical PRDs, manage technical backlogs, and effectively prioritize new features vs. tech debt. Work with a full-stack engineering team to build world-class internal products that eliminate workflow friction, maximize output, and improve employee experience.
- Foster a team culture of learning, experimentation and iteration.
- Make data driven decisions using existing analytics data, as well as defining new data points that will enable future enhancements
- Use exceptional communication strategies to create alignment and transparency both within product development teams and with stakeholder teams through the organization
- Drive product launches and go-to-market communications to customers and partners
Lead the product and design team
- Lead a Product Management team focused on conceiving, building, and launching user-focused, high-quality products that serve and grow our customers and TAM
- Work closely with fellow engineering, design, and business leadership to define our product vision and strategy across your product areas, and deliver tangible business outcomes (meeting quarterly and annual goals)
- Execute efficiently in a fast-paced, fluid start-up environment where change is constant and creativity is a must
- Recruit and retain high-talent product managers and leaders as well as create career growth opportunities for existing team members.
- Communicate clearly and directly with employees about performance expectations, productivity, and accountability.
- Coordinate across the organization by proactively providing visibility into the teams' work, including celebrating successes, learning from failures, and managing expectations.
Hiring process overview:
- For this interview process you can expect an in-person and virtual component.
- The process will consist of initial video or in-person interviews with the CEO or/ and Head of People.
- As the conversations progress, relevant candidates will meet with the product and engineering team.
- We will also offer an opportunity to simulate a real life project as Ownwell’s Director of Product.
Requirements:
Skills
- 8+ years of experience in product, with a proven track record of building and scaling complex omnichannel solutions and 3+ years directly managing product managers, designers, and/or engineers
- Demonstrated success, experienced with 5+ years in interface and user experience design at a consumer internet company, preferably FinTech and/or PropTech
- Strong technical proficiency (SQL, Python, HTML/CSS, etc.) and an ability to effectively communicate complex technical concepts to both technical and non-technical audiences.
- Strong business acumen and the ability to translate technical solutions into business outcomes.
- Experience collecting both internal and external customer feedback and requests, empathizing with their challenges and opportunities, and prioritizing roadmaps to optimize results
- Proven track record of defining success, tracking progress metrics, and holding teams accountable for delivery. Knowledge of analytics tools strongly preferred.
- Experience designing for mobile consumer apps and/or subscription services.
- Experience working in regulated industries collaborating with legal, compliance, and customer support teams
- Bachelor's or Master's degree in computer science, engineering, or a strong track record in product/engineering management will also be considered.
Individual competencies
- Ownwell core values reflect your ethos.
- You care about Ownwell’s mission and making an impact for all types of property owners.
- You are passionate about what you do and bring a thoughtful perspective to the function as well as overall organization.
- Your previous managers had to slow you down, not speed you up.
- You have a strong execution orientation.
- Working with thoughtful velocity is a part of your leadership principles
- Loves or hates property taxes
Ownwell offerings
- Entrepreneurial culture. Own your career; we are here to support you in the journey.
- Access to First Round Network to build your community outside of Ownwell.
- Flexible PTO. We believe in giving you the flexibility to own your time off. In addition to flexible time off, you will get 11 company holidays. We offer the last week of the year to recharge and reset.
- Competitive health benefits. We care for you and your family’s health, as reflected in our benefits coverage.
- Learning support through a $1,000 stipend per year to enable investing in your individual learning needs.
- Supporting parental journey. We offer up to 16 weeks of fully paid parental and bonding leave to support your journey as a new parent.
- As applicable complimentary real estate and tax consulting licensing and renewal
Ownwell’s vision is to democratize access to real estate expertise. When we say we want to provide access, we mean providing access to everyone. To do that well, we need a team that’s broadly representative. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Ownwell is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other status.