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Description

As anInside Sales Representativeyou will play a crucial role in driving revenue growth by engaging with potential customers and guiding them through the sales process. Working primarily remotely, Inside Sales Representatives use various communication channels, such as phone calls, emails, social media and online presentations, to connect with leads and convert them into customers. This role requires a combination of excellent communication skills, product knowledge, and a results-driven mindset.

Lead Generation

• Identify and qualify potential leads through research, inbound inquiries, and marketing campaigns.
• Follow up on leads generated through various channels.

Customer Engagement

• Initiate contact with prospective customers via phone, email, social media and other communication channels.
• Build rapport and establish a positive relationship with customers to understand their needs and challenges.

Product Knowledge

• Develop a deep understanding of the company's products or services.
• Clearly articulate product features, benefits, programs and value propositions to potential customers.

Sales Presentations

• Conduct online presentations and product demonstrations to showcase the benefits of the products or services.
• Address customer questions and concerns effectively during presentations.

Sales Negotiation

• Work with potential customers to understand their budget, timeline, and specific requirements.
• Negotiate terms and pricing to reach a mutually beneficial agreement.

Closing Deals

• Guide leads through the sales funnel and close deals to achieve sales targets.
• Prepare and send out sales proposals and contracts.

CRM Management

• Keep detailed records of customer interactions in the Customer Relationship Management (CRM) system.
• Update and maintain accurate customer information for future reference.

Collaboration

• Work closely with the sales team to coordinate efforts and share insights.
• Provide feedback to improve sales processes and strategies.

Continuous Learning

• Stay informed about industry trends, competitor products, and sales techniques.
• Attend training sessions and workshops to enhance sales skills.

Requirements

• 3+ years of proven experience in inside sales, customer service or a similar role.
• Experience in the haircare/cosmetologist space preferred
• Strong communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with CRM software and sales tools.
• Goal-oriented with a track record of meeting or exceeding sales targets.

Beauty Industry Groupis a leading consumer beauty products company with an exciting and growing portfolio of beauty brands. The BIG portfolio consists of several recognized, highly reputable hair extension brands that span a variety of distribution channels. Across its brands, BIG is the largest hair extension business in the U.S. and one of the largest globally, with a focus on the professional extensions segment.

With more than 500 team members, BIG is a unique, empowering place to work for motivated professionals who hunger to see the impact their work is making. The management team is young and entrepreneurial and has fostered a powerful culture that celebrates excellence, transparency, diversity, and integrity.

The company headquarters are located in Salt Lake City, Utah, with additional offices in California, New Jersey, Arizona, Australia, Germany, Canada, and the UK.

Benefits

• This role is eligible for a monthly bonus based on performance
• 401(k) with company match - $ for $ up to 4%
• Vacation/Holiday Leave
• Medical/Dental/Vision
• Life and AD&D Insurance
• Access to hundreds of discounted beauty products
• Opportunities for growth and advancement

Candidate Support

If you are contacted for an interview and require accommodation during the interviewing process, please reach out to the People & Culture team regarding support.

We thank you for considering this opportunity and thank everyone who took the time to apply. Please note that all candidates will be updated on the status of their application up to 6 weeks after the application closing date. We appreciate your patience as we diligently review all applications submitted.