About Mary Technology

Mary is an AI‑powered chronology platform that transforms raw evidence into clear, court‑ready timelines and insights. We work with 100+ firms across Australia, from boutique firms to the largest firms in the country and are one of Australia's fastest-growing startups. Founded by a team of lawyers and engineers, our mission is to decrease the time it takes for law firms to go from from client intake to providing high-quality legal advice.

About the Role

We’re hiring a Customer Success Associate to own post-sale success for our law-firm customers using Mary. You’ll manage onboarding, training, adoption, and expansion across small, mid, and enterprise firms, working closely with Product, AI/Engineering, and Sales to turn customer goals into outcomes for them.

This is a hands-on role: you’ll manage customers on the daily, co-create success plans, and build repeatable playbooks. You will be using product usage data, regular customer conversations, and tight feedback loops with users and the product team to improve retention and drive expansion. The ultimate goal here is to help our customers work faster, easier, and better.

To learn more and apply, click this link below:

https://lush-hardcover-175.notion.site/Customer-Success-Associate-276c874280048007a91bef702ba6cebd