Everlab is an Australian healthtech startup building the platform to look after people's health for their entire lives. It's not just an app, it's the infrastructure to connect every available healthcare service, give people comprehensive data on their health, and deliver truly personalised care.

We achieved 23x revenue growth in CY2025 following our Seed round of $15m in June 2025, making this an exciting time to join our Corporate Growth team. We're giving Australians access to health services they've never had before – through their employer. From diagnostic imaging to pathology to personalised care, it all comes together in one place.

The opportunity

As Everlab’s first Account Manager, you’ll set the direction for how we manage our growing client base, including high profile blue chip companies.

You'll own relationships across our enterprise, mid-market and SME portfolio, driving utilisation, retention and expansion across a client base that's scaling fast.

You'll work closely with senior sales leaders to develop the strategy and build the playbooks, making this a rare chance to have real influence over how a high-growth healthtech company takes its product to market.

The role

You'll serve as the primary point of contact and trusted advisor for each client, spanning the full client lifecycle:

• Build and maintain deep relationships across HR, People & Culture, benefits leads, and executive sponsors.

• Conduct regular business reviews to assess program health, utilisation and ROI – proactively address risks to engagement or renewal.

• Drive licence adoption by partnering with clients on launch strategies and engagement campaigns.

• Leverage cohort-level health insights to deepen engagement and demonstrate platform value.

• Identify and close expansion opportunities, additional licences, new business units and tier upgrades.

• Drive referrals and warm introductions from your existing client base.

• Represent the voice of the client internally, feeding insights back to product, clinical, and marketing teams.

How success is measured:

• Retention: Client renewal rate and licence utilisation across your portfolio.

• Growth: Expansion revenue, upsell opportunities closed and new licences added per quarter.

• The north star: Net Revenue Retention (NRR), which ties it all together.

What you'll bring

• 5+ years in account management, customer success or a similar client-facing role, ideally in B2B health, benefits, HR tech or SaaS.

• A proven track record of retaining and growing a portfolio of accounts.

• Strong commercial acumen - you understand how to frame ROI and build a business case.

• Excellent communication and relationship-building skills across all seniority levels.

• Highly organised with the ability to manage a diverse portfolio without dropping the ball.

• Experience with CRM tools (HubSpot preferred) and a data-driven approach to managing your book of business.

• Genuine passion for health, preventive medicine and making a difference in people's lives.

Beyond the technical skills, we're looking for someone who is:

• Truth-seeking: You care about understanding what's actually working for your clients, not just what's easiest to report. You push for the real picture and act on it.

• Relentlessly resourceful: You find ways to make things happen with limited resources, anticipate obstacles, and deliver results quickly while able to balance trade offs with quality.

• A creative problem-solver: We're at an early stage, so the way we work isn't set in stone. You care about outcomes over activity and you'll challenge or rebuild a process if there's a better way to get there.

• An incredible teammate: You communicate with kindness, give and receive direct feedback well and care more about the team winning than being right.

• An owner: You're motivated by what's best for clients long-term, never say "that's not my job", and take initiative to find new ways to move our mission forward.

Why Everlab

• Do work that matters: We're building the future of preventive health. Use your skills to prevent disease, improve access to personalised care, and reduce pressure on the health system.

• Work-life flexibility: Hybrid working with flexibility to manage life beyond the 9-5 when it matters.

• Experience Everlab as a customer: Full access to the Everlab health program, provided after successfully passing probation. This includes advanced blood work, physical assessment, nutrition recommendations, personalised doctor's care, and more.

• Share in our success: Employee Share Option Plan included as part of your total remuneration. We grow together.

• People you'll love working with: A welcoming, mission-driven team of smart, thoughtful people doing meaningful work.

Everlab is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Department

Commercial

Role

Sales

Locations

Melbourne, Sydney

Remote status

Hybrid

Employment type

Full-time