Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission.

We are looking for an experienced and hands-on Operations Manager to Lead our growing Operations Team.

Here’s how you’ll be contributing to the team

• Lead 6 Team Leads and 60 Sanctions Agents

• Coach, develop and performance manage the team to drive a high performance culture

• Hiring new staff as you build out your team

• Own demand and capacity planning for your team ensuring we have enough staff to support our customers

• Manage service delivery ensuring your finger is always on the pulse with all queues and customers are not left waiting for responses

• Take ownership of issues and incidents

• Proactively monitor process controls to ensure consistent performance ensuring any irregularity is investigated.

• Maintain strong relationships with Product, Analytics, Engineering and Compliance

• Become a subject matter expert for processes and tooling.

About you

• 3-5 years experience leading an Operations Team preferably within Financial Crime

• Great communicator both verbal and written

• Experience setting targets and holding your team accountable to them

• You have proven track record of taking individual ownership and responsibilities as well as being a great team-player

• You have good understanding and ability to analyse, forecast and move of team’s metrics

• You can work collaboratively within a complex organisation, across multiple cultures, geographies, and disciplines

• You have project management and organisational skills and capability to handle multiple projects at one time

• You're able to travel as needed.

Some extra skills that would be awesome:

• Experience in Sanctions

• Additional language skills in one or more jurisdictions in which Wise has operations.

If this sounds like the beginning of a great new challenge for you, please apply by submitting your CV in English.

Hiring Process:

• Application review

• Screening Call with the recruiter (15-20 minutes)

• First interview with two Senior Leads

• Second interview with a Project Lead and another Senior Lead

• Final interview with Global Screening Operations Lead and Head of Fraud

About the Role:

• We are looking to fill this position either in Estonia or Hungary and we offer relocation support!

• Starting salary: 3900 EUR gross/monthly in Estonia, 1,310,000 HUF in Hungary

• Reports to: Global Screening Operations Lead

• Start date: ASAP or January/February 2025

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For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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