Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission.

The Financial Crime Continuous Improvement Lead plays a crucial role in helping Wise reach Mission 0 by making sure that the company's FinCrime operations are optimised to deliver exceptional value to customers while driving sustainable and scalable growth.

The FC CI Lead is responsible for leading a Continuous Improvement team to achieve process excellence and ensuring the team's focus on key performance indicators (KPIs like escalation rate, handling time, resolution time, and resolution rate).

Responsibilities:

• Lead and manage a team of 1-3 specialists, providing guidance, coaching, and support to drive their professional growth and achieve team objectives

• Collaborate with cross-functional teams, including Product, Operational teams (CS, FinCrime, KYC, Payment Ops), and supporting functions (Core Compliance, Knowledge Management, Quality, Workforce Management), to identify operational inefficiencies

• Design and lead end-to-end process improvement projects, from ideation to implementation, ensuring timely delivery and successful outcomes, and resolving technical and operational challenges

• Act as a trusted and reliable partner to stakeholders, fostering strong relationships, understanding their needs, and providing proactive support and guidance

• Apply Six Sigma LEAN methodology, promoting a culture of continuous improvement and process optimisation

• Continuously monitor and analyse KPIs (e.g. escalation rate, handling time, resolution time, and resolution rate) to identify trends and areas for improvement

• 4+ years of experience working in program/project management, operations, or a similar cross-functional role in the technology or financial sector

• Proven leadership skills with the ability to lead and inspire a team of professionals

• Strong organisational skills, attention to detail, and a results-driven mindset

• Experience working with and coordinating operations of interdisciplinary working groups

• Self-starter mindset with the ability to understand complex cross-functional projects and translate them into actionable project plans

• Excellent stakeholder management skills to effectively communicate with diverse stakeholders

• Great communication skills to be able to simplify operational and informational complexity, both written and verbal

• Comfortable working with complex datasets in a Customer Support environment

• You are located and legally authorised to work in Estonia.

If you're interested in the position, please submit your CV in English.

Hiring Process:

• Application review

• Homework (3 calendar days to complete)

• First Interview (including homework presentation)

• Final interview

About the Role:

• Starting salary: 3400 EUR gross/monthly

• Reports to: FinCrime Central Operations lead

• Start date: as soon as possible

• Numerous great benefits in our offices

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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