Company Description

VAMA is a one-stop virtual platform located in Gurugram that provides easy access to an array of services for one's religious/spiritual journey. Whether you need answers from expert astrologers or desire to experience virtual puja and mandir darshan, VAMA App offers it all. With VAMA, you can conveniently connect with India's VIP astrologers and explore various spiritual services.

Role Description

This is a full-time on-site role for a Customer Experience Specialist at VAMA App located in Gurugram. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service and support to users of the VAMA App. Your day-to-day tasks will include assisting customers with their inquiries, troubleshooting technical issues, ensuring customer satisfaction, and maintaining a positive and helpful attitude.

Qualifications

• Strong communication and interpersonal skills
• Customer service experience
• Problem-solving and conflict resolution skills
• Ability to work well in a fast-paced environment
• Attention to detail and organization
• Ability to multitask and prioritize tasks effectively
• Knowledge of Freshdesk will be a plus
• Knowledge of religious/spiritual practices and astrology is a plus
• Fluency in multiple languages (Hindi and English) is a must