About Sway

Sway (fka Returnmates) is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase. We combine technology and logistics to provide a white-glove service for consumers -- no more printing, boxes and tape! If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.

Sway (fka Returnmates) is venture-backed by top VCs in LA and NYC, and founders from Allbirds, Warby Parker, Harry’s and thredUP. Our team is made up of scrappy operators, engineers, and marketers from Uber, Lime and Amazon.

The Role

We are seeking a skilled and proactive part-time Warehouse Lead to oversee all aspects of our warehouse operations, including receiving, storage, and distribution activities. You will play a key role in ensuring our processes align with Sway's mission to provide seamless and efficient service to customers. In this role, you will be responsible for managing the team and the day-to-day functions of the warehouse, maintaining safety and regulatory standards, and working closely with our Operations Manager to optimize performance. As the company grows, you will have the opportunity to drive process improvements, lead cross-functional collaborations, and set the standard for operational excellence.

Responsibilities:

• Lead and oversee all aspects of receiving, warehousing, and distribution operations, ensuring that processes align with Sway's mission to provide seamless and efficient service to customers.
• Continuously deepen your understanding of the logistics ecosystem, staying informed about industry trends, technologies, and best practices to drive innovation and improve operational efficiency.
• Serve as the primary point of contact between our logistics partners and carriers, facilitating effective communication to ensure seamless operations.
• Manage all aspects of receiving, warehousing, distribution, and third-party logistics (3PL) operations, ensuring that processes are executed efficiently and effectively.
• Oversee the existing warehouse layout to ensure optimal space utilization and workflow efficiency. Continuously assess and adjust processes as needed to enhance operational productivity and adapt to changing business needs.
• Develop, coordinate, and enforce optimal operational policies and procedures, fostering a culture of continuous improvement and accountability within the warehouse team.
• Maintain strict adherence to all warehousing, handling, and shipping legislation requirements, ensuring that all operations comply with local, state, and federal regulations.
• Maintain rigorous standards for health, safety, hygiene, and security within the warehouse environment, conducting regular training and audits to promote a safe workplace.
• Work closely with the Operations Manager to analyze financial data and optimize the warehouse budget, identifying opportunities for cost reduction while maintaining service quality.
• Liaise effectively with drivers, warehouse staff, customer service teams, and transport companies to ensure smooth operations and promptly address any issues that arise.
• Assist in the recruitment, selection, orientation, coaching, and motivation of warehouse employees, creating a high-performing team that is dedicated to achieving operational excellence.
• Gather and assess feedback from team members and stakeholders to evaluate the quality of services provided, making necessary adjustments to enhance performance.
• Proactively identify and address package and driver issues as they arise, implementing solutions that minimize disruption and ensure timely deliveries.