About the job
Sway is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase. We combine technology and logistics to provide a white-glove service for consumers -- no more printing, boxes and tape! If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.

The Role:

Sway is seeking a Central Ops Associate to support Sway's Driver operations across all markets. The Central Ops Associate will play a pivotal role and you’ll work closely with our Central Operations Team as we scale the business. You'll be responsible for creating processes that provide drivers with an amazing experience from the moment they apply. This will include managing a diverse team of independent contract drivers, working with 3rd party service providers, and liaising with the HQ operations team to share learnings and constantly innovating on our current model. Your day-to-day efforts will support aggressive growth and expansion at a rapidly growing, early-stage startup.

Requirements:

• HYBRID - LOS ANGELES, CA

What You’ll Do:

• Own our Driver Onboarding Processes and Experience
• Own Driver Conversions and our Top of Funnel (ATS System)
• Work directly with 3 third-party service providers
• Act as the primary point of support for all onboarding and application questions
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement necessary changes.
  
• Own all Driver Communications and Outreach
• Own all Supply related labor planning and Route Postings
• Help Local Markets source Drivers when needed.
• Create and execute creative Holiday or campaign plans to get ahead of demand spikes.