Company: Radicle Science (Public Benefit Corporation)Location: Remote (U.S. required) with travel for key events (approx. 10%)Reports to: Chief Technology OfficerType: Full-timeTHE OPPORTUNITYRadicle Science is seeking an IT Support Specialist who is excited to learn new technology and help our team work efficiently without technical friction. You will play a key role in our team assisting with system access and configuration, and serving as the first line of technical support for both our internal tools and customer-facing applications. You’ll troubleshoot issues, guide users through solutions, document processes, and ensure our systems remain organized and accessible. Your work will contribute directly to our team’s productivity and our customer’s success.We are a rapidly growing B-corp start-up on a mission to revolutionize healthcare. Change is the CONSTANT in this work environment, and everyone pitches in to get the work completed. We work and play hard together 100% virtually across many time zones. The hours are unconventional and flexible to accommodate collaboration across time zones of our clients, so if you are looking for a set schedule of 8 am – 5 pm; Monday through Friday, this is probably NOT a fit for you. The upside is you’ll get to work with some of the brightest, most creative and passionate people you’ll ever meet.ESSENTIAL DUTIES AND RESPONSIBILITIES:- Provide first-line technical support to internal team members via Slack, email, and support ticketing systems.- Support the organizations use of Notion and other documentation tools within the organization.- Troubleshoot issues related to laptops, operating systems (Windows/Mac), network connectivity, printers, and standard productivity tools.- Support onboarding and offboarding processes, including provisioning and deprovisioning user accounts across company systems (Google Workspace, Slack, internal apps, etc.).- Serve as an initial point of contact for customer-reported technical issues, escalating to engineering when needed.- Monitor system alerts, logs, and support queues to identify and resolve issues proactively.- Assist with device setup, configuration, patching, and routine maintenance for company hardware.- Document support procedures, troubleshooting steps, and knowledge-base articles for internal use.- Help maintain inventory of company devices, accessories, and software licenses.- Collaborate with engineering and product teams to test new features, confirm bug reports, and validate fixes.- Support IT/security initiatives including MFA rollout, password management tools, device compliance, and policy adherence.REQUIRED QUALIFICATIONS:- Associate’s degree, bachelor’s degree, or relevant technical certification (or equivalent hands-on experience).- Strong troubleshooting skills and ability to diagnose basic hardware, software, and network issues.- Familiarity with common SaaS applications (Google Workspace, Slack, Zoom, etc.).- Basic understanding of user account management, permissioning, and MFA.- Excellent communication skills with the ability to explain technical concepts to non-technical users.- Customer-service mindset with patience, empathy, and a willingness to learn.- Ability to manage multiple tasks, prioritize issues, and respond quickly in a startup environment.- Self-starter with a proactive approach to identifying and solving problems.PREFERRED SKILLS AND EXPERIENCE:- Experience working in a help desk, IT support, or customer support role (internships included).- Exposure to identity and access management systems (Okta, Google Admin, Azure AD, etc.).- Basic knowledge of networking concepts (Wi-Fi troubleshooting, VPNs, DNS, firewalls).- Familiarity with ticketing systems (Jira Service Desk, Zendesk, Freshdesk, etc.).- Experience supporting MacOS and Windows devices in a mixed environment.- Understanding of cloud environments (GCP, AWS, or Azure) at a high level.- Experience documenting procedures or writing support knowledge-base articles.- Interest in cybersecurity fundamentals (MFA, phishing prevention, endpoint protection, device compliance).WORKING STYLE & LOGISTICSRemote-first team with high ownership and strong collaboration. Some travel (10-15%) required for key company events, tradeshows and activations. Must manage deadlines and communication across time zonesHOW TO APPLYPlease submit:- Resume or LinkedIn profile- Optional: 1–2 examples showing performance impact (metrics, learnings, iteration)Please email materials rebel@radiclescience.com. The work will be hard, but if we succeed we will permanently alter the course of health and wellness for all future generations!ABOUT RADICLE SCIENCERadicle Science is a healthtech pioneer, named Fast Company “World Changing Idea” for creating the future of proven, precision wellness. Since launching in 2021, Radicle has become the #1 global leader in rigorous clinical evidence generation for wellness, running placebo-controlled trials on more Americans annually than all FDA drug-approval trials combined. We fuse AI, consumer science & decentralized trials to generate never-before-seen data at unprecedented speed, scale & precision. Our fully automated, vertically integrated platform is now enabling our clients to build the first portfolios of patentable, proven, precision wellness formulas—tailored to each health area and population, able to make compliant claims, and trusted by consumers, retailers, regulators, healthcare providers, and AI models.Our 10 year Vision is a world where 1 billion people dramatically improve their health every day with precision wellness solutions proven by Radicle Science – you can learn more about it here in our mainstage talk at the annual TED Conference.CULTUREWe are a fast growing healthtech pioneer seeking Rebels With a Cause — team members who are not only a skill fit, but a values fit. Our core values show up in how we operate every day:- Rebel with a Cause: You challenge the status quo—anchored in mission and integrity.- Audacious (without the ego): You swing big, iterate fast, and don’t wait for perfect.- GSD (Get Sh#*t Done): You take ownership, follow through, and deliver reliably.- Evidence-Driven: You love data—testing, measuring, learning, improving.- Grounded Brilliance: You’re sharp and humble—curious, respectful, and collaborative.- Transparent: You communicate clearly and candidly—internally and externally—so trust stays high.Our company is virtual but most employees are based in Southern California. While preference is given to SoCal residents, remote employees from other US-based geographies will be considered if you can work times that align with team needs and come in person to our twice a year retreats in So Cal. Change is CONSTANT in this work environment, and everyone pitches in to get the work completed. We work and play hard together virtually, and also in person during our bi-annual in-person retreats. The hours are unconventional and flexible to accommodate collaboration across time zones, so if you are looking for a set schedule of 8 am – 5 pm; Monday through Friday, this is probably NOT a fit for you. The upside is you’ll get to work with some of the brightest, most creative and passionate people you’ll ever meet. Don’t just take our word for it, Radicle also topped Fast Company’s list of “Most Innovative Workplaces”.TEAMRadicle is a team of over 35 Rebels with a cause, and was cofounded in 2020 by Pelin Thorogood, M.Eng/MBA and Dr. Jeff Chen, MD/MBA. Advisors include Peter Diamandis, Dr. Jonathan Fielding, and Pamela Harbour.