Property Advisor Team Lead, Madrid
PropHero
PROPERTY ADVISOR
PropHero is an AI-driven marketplace transforming property investment. Backed by global VCs and founded by McKinsey alumni, we’re expanding our team. Join our thriving, and flexible culture, surrounded by ambitious individuals driving change. At PropHero, we’re making property investment as simple as shares or ETFs—be part of the future we’re building!
We are value-driven!
🤝 BELIEVE: We lead with passion and optimism, inspiring others to share in PropHero’s vision and mission.
🔍 CONNECT: We foster a one-team spirit with kindness, fairness, and integrity, making everyone feel valued and confident.
📈 RAISING THE BAR: We strive for excellence, innovate boldly, and invest in long-term success for our people and our business.
🔥 OWN IT: We act as owners, putting customers first, making informed decisions, and maximizing every opportunity.
🌐 DELIVER: We strive for impactful outcomes with rigor, accountability, and a relentless focus on execution.
Do these values resonate with you? Keep reading!
How you will shape Prophero:
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Lead, mentor, and develop a team of Property Advisors, ensuring consistently high standards of client experience and performance.
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Oversee the onboarding of clients to PropHero, ensuring deep understanding of the PropHero methodology and alignment with their investment objectives.
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Act as a senior point of contact for key or complex clients, supporting advisors in resolving high-impact queries and decision-making processes.
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Drive property market analysis using the PropHero methodology, guiding the team in presenting high-quality opportunities that maximize client outcomes and closure rates.
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Continuously refine, document, and optimize the PropHero client success methodology to scale operations and ensure excellence across the team.
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Collaborate closely with the supply, operations, and leadership teams to prioritize property searches, improve processes, and increase overall conversion and efficiency.
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Monitor team performance through KPIs, coaching, and feedback, identifying opportunities for improvement and growth.
What you will bring to our team:
Experience:
- 5+ years in client-facing, client service, or advisory roles, with proven experience delivering outstanding client outcomes.
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Previous experience leading, coaching, or mentoring teams in a fast-paced environment (preferred).
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Strong ability to build trust with clients and guide teams to support diverse investment objectives.
Education:
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Bachelor’s degree or equivalent (preferred)
General Skills:
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Exceptional communication and interpersonal skills, with the ability to inspire, influence, and build credibility with both clients and team members.
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Strong problem-solving and strategic thinking skills, with a data-driven approach to decision-making.
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Excellent organizational and time-management skills, capable of overseeing multiple processes and priorities simultaneously.
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High level of proactivity, autonomy, and ownership, with a strong growth and leadership mindset.
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Optimism, resilience, and enthusiasm for leading teams, driving performance, and creating business impact.
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Advanced English, as all teams are globally distributed and English is used for all internal communication.
What can we offer you:
🚀 Growth Mindset
- We believe in pushing boundaries and embracing challenges. Whether it’s exploring new tools, improving processes, or taking on uncharted projects, we support a culture of curiosity and innovation where learning never stops.
🌎 A Diverse, Collaborative Team
- Join a global team that celebrates diversity and thrives on collaboration. With team members from all over the world, we bring together unique perspectives, ideas, and experiences to create meaningful impact and drive innovation.
📚 Continuous Learning & Development
- No matter your background or field of study, you’ll find endless opportunities to learn, grow, and contribute. Our open, transparent environment encourages the exchange of ideas, helping you unlock your full potential.
🌟 Career Growth in an Early-Stage Startup
- Be part of a fast-growing startup with global ambitions. As we scale, so will your opportunities to take on more responsibility, shape our success, and advance your career.
💰 Competitive Compensation Package
- We value your contributions and offer a competitive economic package to match your impact.
Diversity Statement
- At Prophero, we are committed to fostering an inclusive and equitable workplace where diverse perspectives and backgrounds are not only welcomed but celebrated. We believe that diversity drives innovation and empowers us to build stronger connections with our clients and communities.
- Prophero is an equal opportunity employer and is dedicated to ensuring a hiring process free from discrimination based on race, ethnicity, gender, age, disability, religion, sexual orientation, or any other characteristic protected by law. Our mission is to create a workplace where everyone feels valued, supported, and empowered to achieve their full potential.