The Role

We’re seeking an Associate, Customer Compliance & Network Engagement with 3–5 years of experience to be a foundational member of our compliance team. Reporting to the Technical Compliance Lead (who reports into the Chief Legal Officer), this role will play a critical part in enforcing compliance activities at Particle and building trust across the national health information exchange ecosystem.

You’ll partner with our Solutions team to embed compliance programs into technical implementations for customer accounts and pre-sales engineering efforts. You’ll also help triage and manage inbound requests from the community of implementers on national networks, ensuring timely and accurate responses that demonstrate our commitment to compliance and operational excellence.

In addition, this role offers exceptional growth potential and a chance to make a significant impact with opportunities to support executive-level analysis and inquiries. Your work will give you exposure across departments, with direct exposure to:

• Company Strategy: Your frontline insights into network policy and customer use cases provide opportunity to inform our product roadmap and strategic decisions.
• Industry Innovation: You'll be at the forefront of the evolving healthcare data landscape, helping Particle navigate and pioneer new approaches to interoperability.
• Accelerated Skill Development: This is a unique opportunity to rapidly grow your personal and professional skills across high-demand areas, from advanced SQL and data analysis to strategic policy interpretation and stakeholder management.

Eligible candidates must be based in New York City, San Francisco, or Chicago. NYC applicants: The team works in-office two days per week (Tuesdays and Thursdays), so applicants must be located within commuting distance and comfortable with in-person collaboration.

What You’ll Do

• Support the Technical Compliance Lead in enforcing and operationalizing compliance programs across the organization.
• Partner with the Solutions team to ensure compliance requirements are integrated into technical implementations for customer accounts and pre-sales activities for prospective customers.
• Manage, triage, and respond to inbound requests from the community of implementers on national health data networks, supporting secure and trusted health data exchange.
• Monitor compliance workflows and help drive process improvements that strengthen trust with networks, customers, and regulators.
• Learn and apply regulatory frameworks governing healthcare interoperability and data exchange (e.g., TEFCA, HIPAA).
• Support the Chief Legal Officer with documentation and distribution of new compliance policies across Particle functions & governance teams.
• Use SQL or similar tools to analyze customer query patterns, generate audit reports, and review national network activity for compliance audits and investigations.
  
  

What We’re Looking For

• 3+ years of professional work experience. Prior experience in compliance, solutions, or technical operations is a plus, but not required. Above all, we’re looking for professionalism, initiative, accountability, and follow-through.
• Ability to query a database using SQL (or demonstrated technical aptitude to learn quickly).
• Experience in customer-facing, external communications, or account support roles.
• Excellent written and verbal communication skills, with the ability to explain complex ideas clearly.
• Comfort with ambiguity and enthusiasm for helping build new processes and standards as an early member of a growing function.

Nice to Have

• Experience working with healthcare data or interoperability standards.
• Familiarity with healthcare regulatory frameworks (HIPAA, TEFCA, etc.).
• Experience in a high-growth startup or SaaS environment.

Why Join Us

This is a rare opportunity to join at a formative moment as we expand our legal and compliance bench. You’ll have direct visibility into critical industry developments and the chance to make a tangible impact on how patient data is exchanged nationwide.

In this role, your work will directly inform executive leadership through reports and analysis on industry dynamics and investigations. You’ll gain exposure to strategic decision-making while building operational excellence in a high-impact environment.

Why Particle Health?

• Purposeful Work: Contribute to projects that directly improve healthcare access, empower providers, and enhance patient outcomes.
• Collaborative Culture: Thrive in a mission-driven, curiosity-fueled environment where ownership and bold ideas are celebrated.
• Flexibility & Balance: Enjoy unlimited PTO and a hybrid work schedule, giving you a mix of energizing, in-person collaboration, and remote work time. We also provide free lunch on Tuesdays and Thursdays when our team is in office!
• Bonus Program: Get rewarded for great work—our twice-a-year bonus program reflects both your contributions and our overall success.
• Comprehensive Benefits:
• ~ 95% employer-paid health benefits for you and generous coverage for your family.
• Employer-funded 401(k) contribution to help you build a secure future.
• Mental health benefits to support your well-being.
• Invest in Your Future: Receive employee equity, ensuring you share in the company’s success.
• Family Support: Access 14 weeks of fully paid parental leave, so you can focus on what matters most.

At Particle Health, your contributions don’t just impact the company—they shape the future of healthcare. Join us, and let’s make a difference together!

Compensation Range: For this role, we’re targeting a salary range of $140,000–$170,000 annually, depending on experience and qualifications. If your background aligns more closely with a higher or lower level than the scope outlined here, compensation may vary accordingly.