• LOVE startups and always dreamed of working in tech?
• WANT to build meaningful relationships and help ambitious entrepreneurs succeed?
• BELIEVE you can use initiative and ownership to fast-track your career?

Oneday is an education technology platform designed to inspire and equip aspiring entrepreneurs from diverse backgrounds to turn their business dreams into reality.

Backed by $20M in seed funding from top-tier VCs in the UK and Silicon Valley, Oneday is scaling fast. Our mission: redefine business education and become the largest entrepreneurship school in the world.

Join us and help shape a world where anyone, anywhere, can build a company.

🚀 WHAT IS THIS ROLE ABOUT?

We are hiring an entrepreneurial Customer Success Specialist who will own the student experience end-to-end. Your mission is to wow our students, keep them deeply engaged, and ensure they achieve real outcomes through the program.

You will be part relationship-builder, part problem-solver, part coach. You will collaborate closely with our admissions, mentor, and product teams — acting as the voice of the customer inside Oneday.

This is NOT a routine support role. This is a high-ownership, fast-paced, startup CS role for someone who wants to grow fast.

🌟 WHAT YOU’LL DO

• Build strong relationships with students and mentors to ensure a world-class experience
• Monitor student progress and proactively increase engagement, satisfaction, and completion
• Identify blockers and help students stay motivated and on track
• Run check-ins, onboarding sessions, and community touchpoints
• Turn feedback into insights to improve the product and operations
• Drive retention, NPS and student outcomes as your core KPIs
• Contribute to building scalable CS processes as we grow

🧠 WHO WE’RE LOOKING FOR

• Fluent English speaker with exceptional communication skills
• Entrepreneurial mindset — you take initiative, move fast, and solve problems without waiting for instructions
• High empathy + relationship skills (you enjoy speaking with people daily)
• Ownership mentality — you think in outcomes, not tasks
• A passion for business, startups, or education is a big plus

Bonus if you have experience in:

• Customer success, account management, community management, or support
• Startup or fast-growth environments

🎁 WHAT’S IN IT FOR YOU

• The full startup experience — real responsibility, real impact, real growth
• Competitive salary + equity
• An accelerated learning journey surrounded by entrepreneurial people
• A chance to help build something that changes lives at scale