About The Role

The Inside Sales Manager is a key member of the Revenue Expansion Team, dedicated to reaching out to existing small and medium-sized business (SMB) customers to upsell products and services, enhance customer engagement, and drive overall business growth. This role also supports the team by booking meetings with high-value SMB customers and assisting with outreach to venues that have submitted applications through the me&u website. Maintaining accurate CRM records is also a critical component of this role.

What You'll Do

• Reach out to existing SMB customers to promote and upsell additional products and services.Conduct regular meetings & follow-ups to ensure customers are fully engaged with and benefiting from me&u offerings
• Identify customer needs and tailor upsell strategies to meet those needs
• Develop and deliver targeted engagement plans to increase product adoption and customer satisfaction
• Identify and prioritise high-value SMB customers for outreach
• Collaborate with team members to coordinate and schedule meetings with targeted customers
• Provide necessary information and resources to ensure successful meeting outcomes
• Track and report on meeting bookings and outcomes
• Contact venues that have submitted inbound applications to discuss their needs and potential fit with me&u services
• Provide information and support to help venues complete their application process
• Schedule follow-up discussions as needed to ensure timely onboarding
• Maintain detailed records of customer interactions, sales activities, and meeting outcomes in the CRM system
• Regularly update and review CRM data to ensure accuracy and completeness
• Utilise CRM data for decision-making and reporting

What You'll Need

• Proven experience in sales, account management, or a similar customer-facing role
• Strong communication and interpersonal skills to engage effectively with SMB customers
• Demonstrated ability to upsell products and services based on customer needs
• Proficiency in using CRM systems to track customer interactions, sales activities, and outcomes
• Excellent organisational and time-management skills to handle multiple tasks and prioritise effectively
• Ability to develop and execute targeted engagement plans
• Strong analytical skills to utilise CRM data for decision-making and reporting
• Experience in scheduling and coordinating meetings with high-value customers
• Familiarity with the hospitality SMB market and understanding of their unique challenges and needs
• Proactive and self-motivated attitude with the ability to work independently and as part of a team
• A focus on achieving sales targets and driving business growth
• Problem-solving skills to address customer inquiries and provide effective solutions
• Flexibility and adaptability to thrive in a dynamic and fast-paced environment

Nice To Have

• Experience in the technology or SaaS industry; hospitality tech a bonus
• Knowledge of Hubspot CRM
• Familiarity with customer engagement strategies and best practices
• Experience working with SMBs in the hospitality or retail sectors
• Previous training in sales techniques and methodologies; we follow the MEDDIC Sales methodology