Client Operations & Strategy (Lawyer)
Matilda
We’re looking for a self-driven lawyer to help build a radically better migration experience - and be part of an industry-defining team. If you're successful, this will be career rocket-fuel... plus a generous ESOP package!
🌐 About Matilda Migration
Matilda is a migration platform that processes visas coming into Australia. Our team is growing fast - this is your chance to get in early and help redefine the migration application process.
🌱 Overview
We’re hiring a lawyer to join our lean, high-performance team. You’ll play a critical role in delivering outstanding migration support and driving improvements to the migration industry - working directly with our customers, managing applications and helping shape the systems that scale our impact.
We’re looking for someone with practising certificate and a startup mindset. Someone who takes full ownership of their work, thrives in ambiguity, and is laser-focused on making the migration journey radically better for our customers. This role is perfect for a lawyer who wants to move into startups, as it’s an opportunity to utilise your legal experience whilst building a much broader operational skillset - as well as gaining exposure to an early stage business.
🤝 The Role (What You’ll Be Doing)
- Own the Customer Journey: You’ll manage customer communications, onboarding, task coordination, and application tracking across partner and skilled visa pathways.
- Deliver Excellent Outcomes: Work with senior lawyers and experts to prepare and review visa applications, complete government forms, and manage evidence gathering with a high attention to detail.
- Streamline and Systematise: Identify workflow bottlenecks and help implement tools and processes that improve speed, quality, and consistency.
- Support Growth Initiatives: Collaborate across the business - whether it's creating templates, helping with internal training, or refining email sequences.
- Wear Multiple Hats: We’re a growing business so your role may flex into ops or growth where needed.
✅ About You (Who You Are)
Must-Have
- 1–3 years of experience working as a lawyer in any jurisdiction and admitted as a lawyer in Australia.
- Demonstrated track record of outperforming peers in academic, professional, or extracurricular settings.
- A customer-obsessed mindset - you consistently put customer outcomes first, and use this to guide decisions and problem solving.
- High ownership and agency - you work autonomously, identify problems before they become blockers, and take pride in doing things well.
- Exceptional written and verbal communication skills.
- Strong organisational ability and attention to detail under pressure.
Nice-to-Have
- Experience in the migration or legal tech sector.
- Experience using tools like Hubspot, Notion, Slack.
- Interest in or knowledge of the Australian visa system (training will be provided).
🌏 Logistics
- Location: Melbourne
- Job Type: Full-time
- Compensation: Competitive salary + equity
Ready to help fix the migration industry?
Apply now. We can’t wait to meet you.