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Client Operations & Strategy (Lawyer)

Matilda

Matilda

Legal, Operations
Melbourne VIC, Australia
Posted on Jan 24, 2026

We’re looking for a self-driven lawyer to help build a radically better migration experience - and be part of an industry-defining team. If you're successful, this will be career rocket-fuel... plus a generous ESOP package!

🌐 About Matilda Migration

Matilda is a migration platform that processes visas coming into Australia. Our team is growing fast - this is your chance to get in early and help redefine the migration application process.

🌱 Overview

We’re hiring a lawyer to join our lean, high-performance team. You’ll play a critical role in delivering outstanding migration support and driving improvements to the migration industry - working directly with our customers, managing applications and helping shape the systems that scale our impact.

We’re looking for someone with practising certificate and a startup mindset. Someone who takes full ownership of their work, thrives in ambiguity, and is laser-focused on making the migration journey radically better for our customers. This role is perfect for a lawyer who wants to move into startups, as it’s an opportunity to utilise your legal experience whilst building a much broader operational skillset - as well as gaining exposure to an early stage business.

🤝 The Role (What You’ll Be Doing)

  • Own the Customer Journey: You’ll manage customer communications, onboarding, task coordination, and application tracking across partner and skilled visa pathways.
  • Deliver Excellent Outcomes: Work with senior lawyers and experts to prepare and review visa applications, complete government forms, and manage evidence gathering with a high attention to detail.
  • Streamline and Systematise: Identify workflow bottlenecks and help implement tools and processes that improve speed, quality, and consistency.
  • Support Growth Initiatives: Collaborate across the business - whether it's creating templates, helping with internal training, or refining email sequences.
  • Wear Multiple Hats: We’re a growing business so your role may flex into ops or growth where needed.

✅ About You (Who You Are)

Must-Have

  • 1–3 years of experience working as a lawyer in any jurisdiction and admitted as a lawyer in Australia.
  • Demonstrated track record of outperforming peers in academic, professional, or extracurricular settings.
  • A customer-obsessed mindset - you consistently put customer outcomes first, and use this to guide decisions and problem solving.
  • High ownership and agency - you work autonomously, identify problems before they become blockers, and take pride in doing things well.
  • Exceptional written and verbal communication skills.
  • Strong organisational ability and attention to detail under pressure.

Nice-to-Have

  • Experience in the migration or legal tech sector.
  • Experience using tools like Hubspot, Notion, Slack.
  • Interest in or knowledge of the Australian visa system (training will be provided).

🌏 Logistics

  • Location: Melbourne
  • Job Type: Full-time
  • Compensation: Competitive salary + equity

Ready to help fix the migration industry?

Apply now. We can’t wait to meet you.