About MagicPort

MagicPort’s mission is to connect and empower the maritime community for smart sustainable shipping. We envision maritime community managing seamless port call operations on a single digital platform with trust, powerful software, intelligence, and financial solutions. We want to transform how we access intelligence, manage our workflows and work with each other in the maritime industry.

Shipping is a key infrastructure for the modern world, ~90% of global trade, worth over US$15 trillion dollars, is carried on ships. Our solutions can change how millions of people in maritime industry get their jobs done every day and make shipping industry more sustainable.

MagicPort was founded in 2021 in Singapore, our team is distributed globally. We currently have customers in 40+ countries. We are aiming to increase our revenues 4x+ over the next year.

What we value

We dream big and want to revolutionize the maritime industry. Our core values include integrity, ownership, and radical truthfulness. We operate as a team of entrepreneurs. We empower each person to achieve their full potential and maximum impact, and you will get resources, support, and the playing field to take ownership and initiative. You will be part of a nimble entrepreneurial team to take on big challenges.

About this Role

At MagicPort, we're rapidly building and expanding our product portfolio. As a Customer Solutions & Implementation Engineer, you'll be a critical technical liaison, working directly with our customers to bring our exciting SaaS and data solutions to life. You'll blend deep technical expertise with strong customer engagement, helping to solve real-world problems in the maritime industry. You will get the opportunity to shape our professional services and implementation team in the making.

What you will do:

• Customer Engagement & Solution Design: Work directly with prospective and existing customers remote and on-site to understand their unique operational challenges, business needs, and technical environments. Translate these insights into practical, impactful solutions involving our platform and solutions.
• Proof-of-Concept (POC) Development: Design, develop, and deliver compelling POCs that showcase the power of MagicPort's platform and solutions. This includes integrating various MagicPort software and third-party solutions, demonstrating AI/ML capabilities, creating intelligent models (often using complex JSON rules generated via AI), and building interactive dashboards and reports.
• Technical Implementation & Integration: Provide hands-on training, technical guidance and support during the implementation phase. This may involve configuring low-code integration solutions (e.g., Boomi), assisting with data ingestion and migration, and ensuring seamless integration with customer systems.
• AI/LLM & Workflow Prototyping: Collaborate with customers to build agentic workflows and prototypes, leveraging AI and Large Language Models to automate processes and enhance decision-making within port call operations.
• Reporting & Dashboard Creation: Develop custom reports and intuitive dashboards (potentially using tools like Power BI, Reporting Services, or Crystal Reports) that provide customers with actionable insights from their data.
• Technical Consulting & Support: Act as a trusted technical advisor, providing expert guidance, troubleshooting issues, and ensuring customer success and satisfaction with our solutions. Assist customers in optimizing their internal processes and workflows to align with the new software's capabilities.
• Feedback & Collaboration: Gather critical customer feedback to inform product development, collaborating closely with our product and engineering teams to drive continuous improvement.
• Help MagicPort Platform Vision: Work closely with the core product teams at MagicPort to share product vision and roadmaps towards.

What you will need:

• You're genuinely excited about our mission to transform the maritime industry with intelligence, automation and connectivity.
• Founder mentality and a strong sense of ownership: You can set goals, manage deadlines, and execute autonomously.
• Exceptional problem-solving skills, with a knack for understanding complex technical and business challenges.
• Strong empathy for customers, coupled with a solid understanding of software and technology. Experience with B2B SaaS solutions.
• Excellent communication skills, both written and verbal, for technical and non-technical audiences.
• A collaborative spirit and a good listening ear, enabling effective teamwork.
• Demonstrable experience with AI/ML concepts, including familiarity with data science, business analytics, and data tools/programs.
• Experience in building reports and dashboards (e.g., Power BI, Reporting Services, Crystal Reports) is a significant advantage.
• Familiarity with low-code integration platforms (e.g., Boomi) is a plus.
• Previous experience in starting a business or product management is desirable.

What you will get

• Generous total compensation, including meaningful equity in high potential early-stage company
• Great responsibilities and authority to make a real impact
• Support and mentorship from industry experts as you navigate the maritime sector
• A decentralized, entrepreneurial organization that values your initiative
• An open and transparent culture
• The flexibility of work from anywhere
• Wide open learning and growth opportunities in a dynamic environment
• Collaboration with equally talented and committed team members

Previous experience in shipping and logistics would be an advantage but is not necessary. We're looking to hire talented, entrepreneurial business builders with diverse backgrounds. Even if you do not have all the skill sets but love the idea of what we are building in terms of products and team environment, please apply. MagicPort is committed to creating an inclusive environment for all employees, we believe that diversity drives innovation and are dedicated to fostering a culture where everyone can thrive.