"I not only use all the brains that I have, but all that I can borrow."

— Woodrow Wilson

Hopps is redefining what it means to give and get help in a new generation of humans and AI, a world where both will co-exist and power each other.

At our core, we are solving a problem that all of us have felt: while working on something, we get stuck. Whether it's with a tool (Facebook Ads, Webflow, Airtable, Sheets) or a new skill we have to pick up, we all have to try and solve our roadblock by browsing for hours looking for help, watching YouTube videos, Googling around, or asking ChatGPT.

Hopps is the new solution to getting unstuck. Type in your problem, and within minutes a vetted expert is on your screen walking you through the solution: "Do this, do that, okay click here, click this, voila, done".

It's a truly magical experience.

Our vision just helped us close a Series A round and we are looking to double down on growth and team.

Role Description

We are seeking a scrappy yet strategic Head of Supply / Marketplace Operations to build and lead the supply side of the Hopps marketplace. This individual will play a pivotal role in helping us recruit, vett, onboard, and retain experts on the Hopps platform. They will also be in charge of ensuring that demand is met, that marketplace operations run smoothly, and that experts have a beautiful and invigorating experience on the platform.

A little more detail:

• Work closely with the Head of Partnerships and the Head of Growth to ensure that demand is adequately met by expert supply (i.e., ensuring that session requests are fulfilled quickly)
• Lead recruiting, onboarding, and retention of experts on the Hopps platform
• Build a vibrant community of experts to promote retention
• Build an onboarding and ongoing check in flow with experts that delights experts and retains them on the platform
• Manages health measures across key metrics such as: short session fulfillment times, high retention of experts, etc.
• Provide insights and recommendations to improve expert operations:
• Relay product feedback from experts to the product team
• Relay pricing/operational insights from experts (i.e., is the expert take rate adequate, etc.)

Qualifications

• 4+ years experience in an operations, recruiting or community-building role
• Ideally has worked for a people-based marketplace on their supply side (i.e., managing gig workers, temp workers, etc.)
• Exceptional organizational skills for task management & coordinating resources within an organization
• Superb attention to detail
• Exceptional at building community and strong relationships
• Experience working with cross-functional partners; high empathy will be important for this role given engagement with various stakeholders (e.g., experts, demand-side leadership, product, etc.)
• Proactive self-starter who is comfortable working in a dynamic, fast-paced environment with little structure or guidance
• Data-driven Decision Making and Problem-solving abilities
• Previous experience in a leadership role