Customer and technical support Lead
Handle support tickets well.
Answer insurance inquiries and offer advice.
Actively connect insurance searchers with brokers or companies.
Contact insurance seekers and brokers or insurance firms to guarantee all needs are addressed.
Working with Business Development (BD), onboard brokers and insurance companies.
Fix partner technical difficulties.
Continuously develop and update technical support tactics
Responsible for hiring and training junior support staff.
Lead, mentor, and grow the support staff to improve performance and service.