Handle support tickets well. Answer insurance inquiries and offer advice. Actively connect insurance searchers with brokers or companies. Contact insurance seekers and brokers or insurance firms to guarantee all needs are addressed. Working with Business Development (BD), onboard brokers and insurance companies. Fix partner technical difficulties. Continuously develop and update technical support tactics Responsible for hiring and training junior support staff. Lead, mentor, and grow the support staff to improve performance and service.

Customer Service

Cairo, Cairo Governorate, Egypt

Estafsar

Customer and technical support Lead

Everywhere Ventures

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Customer and technical support Lead