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Studio Sales Team Lead - Carytown

Cityrow Go

Cityrow Go

Sales & Business Development
Richmond, VA, USA
Posted on Friday, October 29, 2021
CITYROW is looking for a highly motivated, confident, and people-focused leader to assist in managing our sales teams in our Richmond, Virginia studios. The Studio Sales Team Lead is responsible for creating a client-focused, positive environment and is devoted to maximizing the studio revenue and occupancy.  This position offers the potential for career growth.
 
Responsibilities may include, but are not limited to: 
Staffing: 
  • Assist in planning and execution of all aspects of staffing for the front of studio, including recruitment, hiring, training, and evaluation as necessary 
  • Optimize and publish the Studio Team schedule 
  • Assist with all new hire paperwork and on-boarding 
  • Monitor class performance and communicate any schedule changes with the Studio Team 
Marketing: 
  • Help coordinate on-going community outreach 
  • Help promote CITYROW to new businesses 
  • Assist owner establishing sales objective by team member
  • Ability to carry out studio promotions and events, if needed 
  • In studio chalkboard management/maintenance
  • Assist coordinating seasonal studio decorations and window space maintenance 
Team Development: 
  • Foster and develop a high-performing Studio Team by assisting in training and motivating all employees to provide the highest level of customer service
  • Lead by example in all areas of communication, management, leadership, and service 
  • Assist with holding monthly Studio Team meetings 
  • Build a strong team environment 
Customer Service: 
  • Serve as a resource to the Studio Team for any client related questions 
  • Resolve and attend to any client issues/requests 
  • Focus on engaging with all guests, selling memberships, class packages, and product offerings 
Operations: 
  • Oversee daily operations of this studio 
  • Assist in managing inventory of studio supplies and sales of merchandise
  • Ensure cleanliness standards are met and maintained.
  • Assist with ongoing maintenance on studio space and equipment as needed 
  • Submit weekly performance reports to the Manager/Owner 
  • Help oversee and process group/private bookings 
  • Respond to Closing Emails when necessary 
  • Handle member complaints
  • Work with senior management to ensure all policies and procedures are properly implemented 
Qualifications:  
  • Business management experience in fitness, hospitality or wellness
  • Passionate about fitness, wellness and living a healthy lifestyle 
  • Strong problem solving skills 
  • Team leader and a self-starter 
  • Ability to multitask, prioritize effectively, and delegate when necessary 
  • Superior communication and interpersonal skills 
  • Able to receive and give performance feedback effectively 
  • Proficient in Microsoft Office (Word, Excel)
  • Part-time; weekend coverage required