About Bright Harbor

At Bright Harbor, we help communities rebuild stronger after disaster strikes. Our platform redefines disaster recovery by guiding people through the complex process of estimating loss, accessing funding, and coordinating repairs with clarity and confidence at every step.

Our work begins when everything else falls apart. We’re building the navigation system for recovery—and we’re looking for a Product Manager who’s ready to turn complexity into clarity for the people who need it most.

About the Role

As Product Manager at Bright Harbor, you’ll be the connective tissue between Product, Operations, Marketing, and Engineering - translating insight into action and ideas into working product.

Your first 3 months will focus on building the foundation of Bright Harbor’s Agentic Recovery System - the combination of expertise, structured workflows and AI reasoning that helps survivors recover autonomously. You’ll design the data and content workflows that feed this system, build QA feedback loops to keep our knowledge base accurate and current, and partner closely with Operations and Marketing to transform our playbook into a living, learning layer of the product that scales human expertise through AI. Additionally, you’ll spend meaningful time shadowing advisors, and even working directly with clients, to develop a first-hand understanding of our users’ challenges and form a strong, informed point of view on our product offering.

During Q1, you’ll step in as acting product lead while our Product Lead is on parental leave - owning roadmap execution, prioritizing cross-functional backlogs, conducting first-hand user research, and ensuring new features and enhancements ship smoothly. As we scale, you’ll expand ownership into new user-facing product areas that help survivors recover independently.

What You’ll Do

• Own our knowledge infrastructure—from milestone logic to grants and educational content—ensuring it’s accurate, organized, and intuitive.

• Coordinate cross-functionally across Ops, Marketing, and Engineering to translate ideas and user feedback into crisp requirements.

• Drive QA and product readiness: validate acceptance criteria, manage UATs, catch edge cases, and maintain product quality through launch.

• Lead roadmap execution while the Product Lead is on leave; align priorities with the CEO and CTO, keep work unblocked, and maintain visibility across teams.

• Define and improve internal workflows (Notion, Linear, Slack, Figma) that keep product development humming.

• Champion the end user—turn qualitative insights into product decisions that make recovery clearer and more empowering.

• Measure and learn: track feature adoption, content accuracy, and feedback loops to inform what we build next.

What You Bring

• 2–5 years of experience in product management or adjacent roles (e.g., operations, growth, program management).

• Experience working in or alongside consumer software teams—comfortable thinking about self-serve flows and user education.

• Proven ability to collaborate across disciplines and keep moving parts aligned.

• Strength in organizing complexity: you love systems, documentation, and the details that keep things working.

• Familiarity with tools like Notion, Figma, Metabase and Linear (or a willingness to learn quickly).

• Strong written and verbal communication—able to distill ideas into clear next steps.

• Bonus: prior startup experience, exposure to SaaS or civic-tech products, or experience owning QA / content workflows.

Why Bright Harbor

We’re a fast-growing, mission-driven company backed by top-tier investors. You’ll join a collaborative team building something that truly matters—helping people recover faster and rebuild with dignity after some of the hardest moments of their lives.

We offer:

• Purpose-Driven Work: Make an impact on people’s worst days; every team member works directly with survivors.

• Conscious Leadership: Extreme ownership, clear feedback, and a culture of performance and gratitude.

• Team Wellbeing: Fully paid employee health insurance, mental health support, generous parental leave, PTO, and equity for every employee.

Bright Harbor is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and customers.

In Your First 6 Months

• Build and launch the foundations of our expertise engine.

• Ship improvements to milestones and grant ingestion workflows.

• Lead product standups and QA while the Product Lead is on leave.

• Establish clear cross-team rhythms for product feedback and delivery.

Beyond 6 Months

• Expand ownership into new self-serve user experiences.

• Help shape the next generation of Bright Harbor’s recovery platform.

• Grow into a senior product leader as the company scales.