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Catastrophe Recovery Specialist

Bright Harbor

Bright Harbor

Remote
Posted on Wednesday, May 15, 2024

About Us

Last year, 3.3 million Americans had to leave their homes due to extreme weather conditions, and this number is expected to rise further due to climate change. Unfortunately, the current recovery systems are not equipped to handle such situations effectively.

Bright Harbor is a disaster recovery service that offers personalized support for our customers. Our digital tool and dedicated expert guide clients through the recovery process, helping them rebuild faster, easier, and with more confidence.

Our Mission

Extreme weather is increasingly forcing more Americans to leave their homes. Our recovery systems were not designed for this level of usage current level of need. They were designed for a time when extreme weather events were rare and affected only a few people. The available help for recovery comes from government entities, nonprofits, and insurance companies. Navigating these bureaucracies is complex, frustrating, and time-consuming and doesn’t even offer comprehensive solutions.

Our mission is to help people prepare and respond to climate change. We’re starting by simplifying the recovery journey for millions of people and bringing empathy to some people’s hardest moments.

Our Values

Empathy: We deeply understand the hardships our clients face after a disaster and strive to offer personalized support to help them rebuild with confidence.

Innovation: We continuously explore new technologies and strategies to improve our digital tools and recovery services, making them more efficient and effective.

Accountability: We take responsibility for the quality of our services and the satisfaction of our clients, always seeking to exceed expectations.

Collaboration: We work closely with our clients, government agencies, insurance providers, and other partners to ensure a seamless and coordinated recovery process.

What You’ll Do

We are looking for disaster survivors. We are seeking founding team members to help shape the customer experience post-disaster. We would love for you to draw on your disaster experience to provide unique personal insights and an exceptional understanding of what customers should expect.

You will handle our first customers, providing a hands-on and personalized experience. An ideal candidate has seen all sides of disaster recovery, including local, state, and federal government response, contractors, insurance companies and other vendors.

Key Responsibilities

  • Offer a highly empathetic and personalized customer experience.

  • Guide customers through their recovery. Establish recovery plans, goals, and milestones and help manage the process and their expectations.

  • Assist customers in navigating vendors, relief organizations, government entities, and insurance companies to manage resources in response to catastrophic events.

  • Share and drive adoption of our full suite of digital products

  • Communicate effectively with customers and stakeholders internally to help solve our customer's needs.

  • Give feedback on the experience with clients to our product and engineering teams to help improve the process.

  • Ensure compliance with all regulatory requirements.

Qualifications:

  • We will consider candidates with operations, customer success, or customer service experience who have navigated their own catastrophic recovery journey or that of a close relative or friend.

  • Minimum of 5 years of professional experience

  • Fluent in technology and comfortable helping build requirements for product features

  • Excellent organizational and communication skills.

  • Ability to travel and respond to catastrophe sites as needed.

  • Experience in claims adjusting or construction is a plus.

Why work with us?

  • You have experienced the disaster recovery process yourself or seen others experience it, and you are passionate about helping to fix it.

  • The opportunity to learn from an experienced founding team

  • Competitive salary commensurate with experience.

  • The benefits package includes paid time off and a generous holiday schedule.

  • Opportunities for professional development and career growth.

  • Dynamic and supportive work environment.