About Boost

Boost is a B2B commerce platform that exists to power Africa’s convenience economy.

In Africa, there are over 100 million convenience retailers that contribute to 70% of the continent’s employment and provide food and provisions to 1.3 billion people. Despite the proliferation of data internet and smartphones, the vast majority of convenience retailers run their businesses offline and trade in cash.

Boost gives convenience retailers the power to grow by enabling them to order and receive stock from distributors and access working capital to match their supply with demand. Distributors use Boost’s platform to digitally manage their product catalogue, customer base, and end-to-end order fulfilment including inventory, delivery and payment collections. Manufacturers partner with Boost to gain visibility throughout their supply chains and access new routes to market.

We are scaling rapidly in Ghana led by a team with years of combined entrepreneurial and business building experience and strong strategic partnerships. We are seeking an energetic, customer focussed, curious Account Manager with 5 to 10 years experience to support new clients on their on-boarding journey.

As an Account Manager for Boost Ghana, your role will include:

Responsibilities:

• Manage the overall on-boarding schedule for customers, ensuring all parties are aligned on dates and deliverables
• Lead technical troubleshooting for customers acting as an intermediary between the Boost team and customers
• Become a Boost Platform super user, learning all the ins-and-out of the Boost Platform to act as a point-person for customers and your colleagues
• Support the Boost Ghana leadership team in communication with clients and manage client relationships
• Manage junior account managers
• Conduct accompaniments in trade to coach and upskill account managers
• Preparation of reports as required by leadership and customers
• Promote healthy working relationships between Boost and our customers’ team, including sales teams.
• Identify opportunities to streamline customer’s processes including order taking, payment taking, and order fulfilment
• Analysis of customer data and monitoring of customer health metrics
• Monitor customer satisfaction and be the voice of the customer within the Boost team, sharing and escalating feedback as required.

Boost Virtues

These virtues should strongly resonate with you and are the foundations of the company we will build together:

• Be purpose-driven: You should be motivated by the desire to power growth for retail entrepreneurs in the informal economy.
• Be tenacious: When faced with adversity, you relentlessly persevere until you find a solution.
• Be compassionate: You are able to empathise with others to feel their pain and then take actionable steps to deliver solutions that alleviate it.
• Be whole: You live to work and achieve results, but you take care of your well-being.
• Be good: You are always your honest, authentic self who does the right thing, even when under pressure.

Role Expectations and Required Skills

You should be able to demonstrate a consistent track record of:

• Experience working in the FMCG sector, in a tech start-up in roles spanning sales, account/territory management, project manager or business analyst
• Excellent listening and communication skills (written and verbal)
• Comfortable managing multiple tasks, setting and meeting deadlines
• Being accountable and a team player
• Problem solving attitude
• Excellent client facing skills and the ability to manage multiple relationships up and down the chain of command.
• Strong working knowledge of Microsoft Office (Excel, Powerpoint, Word etc.)
• Strong knowledge of and experience with data analysis (SQL is a plus)

Location: Accra, with frequent travel to support clients

Compensation: Competitive, in line with experience

Start Date: As soon as possible and ideally by mid-October, 2024

Applicants will be screened based on their LinkedIn profile and not an attached CV