Adonis is adding a new Implementation Manager to our growing Client Experience team! In this role, you are pivotal in bridging the gap between Adonis’ innovative AI agent solutions and the nuanced realities of enterprise Revenue Cycle Management. This role requires a seasoned implementation or deployment professional with expertise in RCM workflows and/or proven experience across leading Electronic Health Record (EHR) systems, such as Athena and Epic.

You will navigate a diverse portfolio of customers, each presenting distinct challenges and opportunities. From initial discovery to post-implementation optimization, you will partner with client executives and leverage your implementation, project management, and RCM expertise to ensure successful AI agent adoption and a clear path towards ROI for our clients. Your ability to translate technical capabilities into practical, impactful RCM solutions, meeting customers where they are and growing from there, will be critical to your success and the success of our customers.

What You'll Do:

Project Manage and Product Delivery

• Own all steps required to go from a signed deal to product delivery.

• Coordinate and collaborate internally with Product and Engineering stakeholders, ensuring core orchestration layer, data model, and Agent criteria meet customer needs.

• Manage all customer touchpoints to generate a smooth delivery across RCM teams and C-Suite leaders

• Partner closely with your CSM counterpart to deliver an effective Kickoff, map ROI to the customers’ buying motivations, and continuously add to internal playbooks to improve the customer experience.

• Push through roadblocks and find creative solutions to new challenges and operate with urgency to service customers’ needs.

Design and Deploy AI Powered Workflows

• Be instrumental in the successful deployment of Adonis's AI-powered solutions within large Physician groups, driving measurable outcomes for both the client and Adonis with a high degree of autonomy.

• Demonstrate a deep understanding of Adonis's agentic capabilities and quickly develop a comprehensive grasp of the customer's existing Revenue Cycle Management (RCM) workflows and Standard Operating Procedures (SOPs).

• Guide customers through design, configuration, and adoption of AI Workflows, partnering with CSMs and solution designers to design and validate RCM workflows that deliver measurable automation outcomes.

Drive Speed to Value

• Significantly improve the speed at which customers realize value from Adonis's solutions.

• Actively refine internal playbooks and processes.

• Identify areas for optimization to accelerate the customer's journey to their "aha moment."

• Partner closely with Product and Engineering to advocate for features and improvements that streamline implementation and enhance usability.

• Key performance indicators include:

  • Speed at which customers successfully adopt new workflows.

  • Time to launch product capabilities.

  • Number of unique workflows and AI capabilities successfully delivered and integrated.

Influence Product Roadmap and Implementation Excellence

• Become the foremost authority on how Adonis's products best integrate and perform across a diverse range of Electronic Health Records (EHRs).

• Utilize practical learnings to inform product enhancements and refinement of the implementation process.

• Capture and disseminate insights in partnership with the Customer Success Manager

• Ensure a consistent and high-quality experience regardless of the customer's specific EHR.

We'd Love for You to Have:

• Six plus years of experience in client-facing implementation, delivery, or consulting within healthcare technology or revenue cycle management.

• Deep familiarity with Athena, eCW or other common EHRs, including integration and/or workflow design experience.

• Proven ability to lead complex healthcare implementations, coordinating across technical and operational teams.

• Demonstrated track record of owning executive-level relationships with VP, Director, and Manager-level stakeholders.

• Prior experience at a healthcare consulting firm, EHR or implementation partner (e.g., Optum, Deloitte, Nordic, Chartis, R1, Athena).

• Experience implementing or integrating SaaS or automation platforms within enterprise organizations.

• Strong operational playbook development experience—creating repeatable frameworks, templates, and documentation.

• Exposure to revenue cycle automation or AI-driven workflow solutions.

About Adonis

Adonis is the leading AI orchestration platform for healthcare revenue cycle management (RCM), purpose-built for healthcare organizations seeking to transform their revenue operations. Traditional RCM processes often struggle with inefficiencies, costing providers up to 15% or more of their potential revenue. Through advanced automation, data science, and AI Agents, Adonis helps revenue teams detect vulnerabilities, optimize workflows, and deploy precise solutions that drive reliable and scalable financial outcomes.

Adonis is headquartered in New York City and has raised over $95M in funding, including a recent $40M Series C round led by Quadrille Capital with continued support from existing investors such as General Catalyst and Bling Capital. This funding supports our mission to restore sanity to RCM and equip provider groups and health systems with AI-driven revenue cycle operations at scale.

Compensation Philosophy

Actual base pay will depend on job-related knowledge, skills, and experience. Adonis determines compensation based on each candidate’s experience and qualifications relative to peers, and most new hires fall near the middle of the range. In addition to base salary, you’ll receive meaningful equity and great benefits.

Perks at Adonis

• Competitive equity packages

• Employer-paid medical insurance

• Employer-paid dental insurance

• Employer-paid vision insurance

• Employer-funded HSA

• Parental leave

• Commuter benefits

• Office lunches every day

• Office snacks

• Generous PTO

• Located in 3 World Trade Center with easy access to all trains and the PATH, and amazing views of the city

Adonis is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

At Adonis, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.

Compensation Range: $155K - $175K