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Enterprise Customer Success Manager

Adonis

Adonis

Customer Service, Sales & Business Development
New York, NY, USA
Posted on Sunday, April 21, 2024
At Adonis we’re focused on adding intelligence and automation to the Revenue Cycle Management process. Revenue cycle management is the full process from when a patient makes an appointment through to when all parties are paid. This whole process is typically extremely manual, resulting in practices only collecting 83% of what they’re owed. Through our software, we unify the end-to-end RCM processes into a single, powerful view to enable practices the ability to identify opportunities for financial and operational improvement.

We’re looking to add an early hire to the Customer Success team. You will have the opportunity to have an outsized impact on the growth and trajectory of this team as we rapidly grow our company and our customer base. Our customer success team is intimately involved in every corner of the company, from product and engineering to pre-sales execution and product marketing. We think this is an ideal role for someone who wants to play a part in crafting and delivering an exceptional end-to-end customer experience.

Responsibilities

  • Build relationships with our customers. You’ll learn about their business, their organization, and partner with them to help them reach and exceed their business goals. You’ll be responsible for everything customer related, from collaborating with our Executive Sponsors to diving into API implementation with our customers’ engineering teams.
  • You’ll get to own implementation across our entire product suite, from our AI powered Intelligence products to our Claim Billing platform and everything in between
  • Improve playbooks to increase time to value for our customers
  • Work closely with billing team managers and leads to support our Adonis Billing and Adonis Intelligence customers. You’ll become fluent in the tactical details of revenue cycle management.
  • Work closely with product and engineering to distill customer product feedback and offer suggestions to improve our product offerings.
  • Identify upsell and cross-sell opportunities within your customer portfolio and partner with our internal go-to-market team to close additional deals
  • Recommend, improve and enhance internal customer success playbooks
  • Become an expert in Revenue Cycle Management in order to support our pre-sales engine and the go-to-market team to close new business deals.

Who You Are

  • 5+ years of experience working directly with enterprise customers, helping them solve their most important problems.
  • Quantifiable track record of success in enterprise customer account success management over a customer life-cycle of deployment, installation, upsell, and retention/renewal
  • Experience supporting customers on our B2B SaaS. You will be supporting customers leveraging our Intelligence and Automation products. Comfortability in making new product recommendations and strong product empathy.
  • Ability to take a consultative approach to Customer Success - with many paths to ROI - it is important for our Enterprise CSM’s to understand what is most important to our clients and advise/consult on best practices to attain those goals.
  • Be a thought leader on RCM to our external and internal stakeholders
  • Aptitude for financial analysis/modeling
  • Exceptional communication skills. You know what needs to be done when and by who. You’re proactive with customers and can anticipate challenges before they arise.
  • Strong analytical skills, comfortable with Excel or SQL. Bonus for additional data analytics or data science skills.

Perks at Adonis

  • Competitive Equity Packages
  • Employer paid medical insurance
  • Employer paid dental insurance
  • Employer paid vision insurance
  • Employer funded HSA
  • Parental Leave
  • Commuter Benefits
  • Office Lunches Everyday
  • Office Snacks
  • Generous PTO
  • Located in 3 World Trade Center with easy access to all trains and the path, and amazing views of the city

At Adonis, we’re super excited to have moved into a new office space. We are an in office company where most of our team members spend the majority of their time in office, to enjoy the exciting perks that we have.

Adonis is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Adonis, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.

The base salary range for this position is $135,000 - $160,000 yr. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer competitive equity and benefits packages.