Are you a recent college graduate and looking to jump start your career? Want to blossom from an Operations Lead to an Operations Manager within 12 months?! We're searching for innovative talent that has a deep hunger and drive to hit the ground running with a rapidly growing startup. This is a perfect opportunity for someone who has a desire to learn a ton, develop and hone your management skills, grow at a fast pace, and make impactful changes.

Description

Returnmates is a fast-growing, seed-stage, LA-based technology and logistics startup that provides brands with a customer centric delivery and returns experience for their shoppers. Our mission is to make online shopping more enjoyable by creating a seamless post purchase experience. We combine technology and logistics to provide a white-glove service for consumers -- step by step delivery tracking, SMS customer support and boxless, printerless (!) doorstep returns. If you want to join an innovative team that is tackling an area of ecommerce that has been left out to dry, this is the place for you.

The Role:

Returnmates is seeking an Operations Lead to play a key role in operating our San Diego market. You'll be responsible for assisting the Ops Manager in the day to day operations of our San Diego Market. This will include managing a diverse team of warehouse leads and associates, engaging and training our driver partners, maintaining data integrity through data collection and entry, and utilizing business intelligence software to drive operations insights . Your day-to-day efforts will support aggressive growth and expansion at a rapidly growing, early-stage startup.

The candidate must be based in San Diego, CA and is expected to work on-site daily.

What You’ll Do:

• Assist the Operations Manager and Warehouse team leaders in executing on and leading daily operations to achieve high-quality, on-time deliveries for RM customers
• Make recommendations for daily operations processes and procedures improvement
• Manage daily supply of Driver Partners and help improve the driver experience through strong training and relationship building
• Perform data entry and collection to maintain high operational data integrity
• Provide excellent customer service and driver support through intimate knowledge of the day-to-day systems, tools, processes, and activities
• Complete clerical and administrative tasks as needed
• Manage employee schedules and rosters including processing of leave and sick time
• Cooperate and collaborate cross-functionally to improve business operations
• Provide feedback on company policies and procedures